{"xsrfToken":"d5abec07cc7f65c03a6f21b93c58be2a2c6a4340_lout","branding":{"id":"1","key":"inc","name":"בקשת שירות ותמיכה","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/201d9649-b992-43fa-b1ab-c18e37a187cc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmIwMjI0NC1kODJmLTRmODYtYWFhMi1iMzM5NGNiN2YyODEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIwMWQ5NjQ5LWI5OTItNDNmYS1iMWFiLWMxOGUzN2ExODdjYyI6WyJyZWFkIl19LCJleHAiOjE3NDY4OTM4ODYsIm5iZiI6MTc0Njg5MzI4Nn0.GCnbfXIDdvucXJYl237Fjrjd9ut83AidaAGf3_WGYQ4&client=1bb02244-d82f-4f86-aaa2-b3394cb7f281&mode=fit","logoId":"201d9649-b992-43fa-b1ab-c18e37a187cc","isLogoAvailable":true,"helpCenterTitle":"Complete's Support Center","sharedPortalName":"Complete Business Solutions ","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Complete's Support Center","sharedPortalName":"Complete Business Solutions ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#131212","helpCenterTitleColor":"#fbfffd","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d87d8aae-476d-4b4f-bbe4-f9944a99ebfd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmIwMjI0NC1kODJmLTRmODYtYWFhMi1iMzM5NGNiN2YyODEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ4N2Q4YWFlLTQ3NmQtNGI0Zi1iYmU0LWY5OTQ0YTk5ZWJmZCI6WyJyZWFkIl19LCJleHAiOjE3NDY4OTM4ODYsIm5iZiI6MTc0Njg5MzI4Nn0.WOaocr_gu7AudZEeRtSuABbtr8gEOipHq_WMLiMem7c&client=1bb02244-d82f-4f86-aaa2-b3394cb7f281&height=300&mode=fit","bannerMediaApiFileId":"d87d8aae-476d-4b4f-bbe4-f9944a99ebfd","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"inc","projectId":10000,"serviceDeskId":1,"name":"בקשת שירות ותמיכה","description":"<p>!ברוכים הבאים לפורטל השירות והתמיכה של קומפליט</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"54","name":"Sap Business One -לא ניתן להתחבר ל","descriptionHtml":"<p>Fill all required fields &amp; add full screenshot / יש למלא את כלל השדות ולהוסיף צילום מסך מלא</p>","callToAction":"Sap Business One -לא ניתן להתחבר ל","introHtml":"<p>לא ניתן להתחבר ולהגיע למסך הסאפ הראשי</p>","icon":10550,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"53","name":"Sap Business One -מודולים ב","descriptionHtml":"<p>Fill all required fields &amp; add full screenshot / יש למלא את כלל השדות ולהוסיף צילום מסך מלא</p>","callToAction":"Sap Business One -מודולים ב","introHtml":"<p>וכו CRM, אדמיניסטרציה, ייצור, דוחות, כספים, הנהלת חשבונות</p>","icon":10550,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"55","name":"בעיות איטיות","descriptionHtml":"<p>Fill all required fields &amp; add full screenshot / יש למלא את כלל השדות ולהוסיף צילום מסך מלא</p>","callToAction":"בעיות איטיות","introHtml":"<p>איטיות מורגשת בעת ביצוע פעולות</p>","icon":10550,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"57","name":"בקשה להדרכה","descriptionHtml":"","callToAction":"בקשה להדרכה","introHtml":"","icon":10550,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[19],"key":""},{"id":"56","name":"בקשה להתקנה","descriptionHtml":"","callToAction":"בקשה להתקנה","introHtml":"","icon":10550,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[18],"key":""},{"id":"51","name":"מוצרי צד ג","descriptionHtml":"<p>Fill all required fields &amp; add full screenshot / יש למלא את כלל השדות ולהוסיף צילום מסך מלא</p>","callToAction":"מוצרי צד ג","introHtml":"","icon":10550,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[7],"key":""},{"id":"52","name":"פיתוחי קומפליט","descriptionHtml":"<p>יש למלא את כלל השדות ולהוסיף צילום מסך מלא</p>\n<p>עבור שם התוסף יש להכנס ל-תפריט ראשי-&gt; מנהלה-&gt; יישומים נוספים-&gt; מנהל היישומים הנוספים</p>","callToAction":"פיתוחי קומפליט","introHtml":"","icon":10550,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[7],"key":""},{"id":"30","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"17","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"4","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"28","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"19","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"11","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"33","name":"Pepperi- פפרי","descriptionHtml":"<p>כלל השדות הינם שדות חובה, אנא מלאו את כולם בפירוט מעמיק לטובת טיפול אפקטיבי</p>","callToAction":"Pepperi- פפרי","introHtml":"<p>פלטפורמת פפרי</p>","icon":10559,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[],"key":""},{"id":"21","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"24","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"26","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"9","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"7","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"15","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"13","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"34","name":"Sap Business One","descriptionHtml":"<p>אנא פרטו באיזה מודול ישנה תקלה (כספים/ ייצור/ אדמינסטרציה וכו')</p>","callToAction":"Sap Business One","introHtml":"<p>SBO modules</p>","icon":10550,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"6","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Sap Business One"},{"id":7,"name":"פיתוחים, ממשקים ומוצרים"},{"id":18,"name":"התקנות"},{"id":19,"name":"הדרכות"}],"orderMapping":{"11":[53,55,54],"19":[57],"18":[56],"17":[51],"7":[52,51],"1":[6,9,1,21,24,28],"2":[1,13,15,19,24],"3":[2,4,6,7,9,11],"9":[21,24,26]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"INC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmIwMjI0NC1kODJmLTRmODYtYWFhMi1iMzM5NGNiN2YyODEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY4OTQ0ODYsIm5iZiI6MTc0Njg5MzI4Nn0.cUYaudSHs4rrPQTyPVpV_vLaTga2Z8Z760SFzEqEShI","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"1bb02244-d82f-4f86-aaa2-b3394cb7f281","tokenDurationInMins":20}},"reqCreate":{"id":57,"projectId":10000,"form":{"name":"בקשה להדרכה","descriptionHtml":"","callToAction":"בקשה להדרכה","intro":"","instructions":"","icon":10550,"iconUrl":"https://completesupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10072","fieldConfigId":"10171","label":"מספר ליצירת קשר","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10074","fieldConfigId":"10173","label":"נושא ההדרכה","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10125","label":"Sap Business One- מודול ב","selected":false,"children":[]},{"value":"10126","label":"פיתוח קומפליט","selected":false,"children":[]},{"value":"10127","label":"מוצר צד ג","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"פירוט על ההדרכה הנדרשת","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/57","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/57","calendarParams":{"firstDay":0,"date":"2025-05-10T19:08:06+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmIwMjI0NC1kODJmLTRmODYtYWFhMi1iMzM5NGNiN2YyODEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY4OTQ0ODYsIm5iZiI6MTc0Njg5MzI4Nn0.cUYaudSHs4rrPQTyPVpV_vLaTga2Z8Z760SFzEqEShI","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"1bb02244-d82f-4f86-aaa2-b3394cb7f281","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=completesupport","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d5abec07cc7f65c03a6f21b93c58be2a2c6a4340_lout","baseUrl":"https://completesupport.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://completesupport.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1bb02244-d82f-4f86-aaa2-b3394cb7f281","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"d242e7056c754931a863782ab5357c35","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}